Are you being careful to notice the differences in the naming? There are AutoCAD and Autodesk as well as Building Design Suite versions of the software which each have their own product codes. If you have the serial number to work with, then I'd expect the product code to be on the documentation you received as well. It is odd that you don't have it.
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Note: For single-user subscriptions, you can usually sign in so that a serial number is not required. You may see a Stand-alone license type for 2017-2019 products, but a User License type for 2020 and later product versions.
From time to time you may need to know what Autodesk serial numbers you have on a specific machine (or machines). Or maybe you're trying to find the machine that has a particular serial number so you can install the appropriate upgrade on it. Perhaps, and probably most importantly, you want to ensure you have the proper serial numbers on the proper machines (license compliance) in the event you are audited by the software manufacturer. It is not difficult finding the serial numbers, but if you have a lot of Autodesk software installed it can be very tedious.
1) Launch the program and go into About AutoCAD (or About>Revit, or About>Inventor, etc) and click Product Information. This will bring up a dialog with the serial number information. You will need to do this for each and every Autodesk program you have installed.
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